Private Health Insurance - PruHealth with Vitality

Customer Complaints December 2011

We value the concerns of our members about us and take their complaints seriously. We look at each complaint in detail to help us understand what we need to do differently to improve the experience of our members.

1 January 2012 - 30 June 2012

About our complaints data

Table 1 shows a breakdown of the number of complaints closed by PruHealth between January 2012 to June 2012.

The data is shown in the way we report to the Financial Conduct Authority and it covers three firms;

Table 1

Complaint information for the period for 1 January 2012 - 30 June 2012

 

  Prudential Health Limited Prudential Health Insurance Limited Prudential Health Services Limited Overall
Number of complaints opened 569 287 852 1708
Total of complaints closed 596 283 900 1779
Number of complaints closed within 8 weeks 542 228 819 1589
Percentage closed within 8 weeks 91% 81% 91% 89%
Total upheld 173 134 544 851
Percentage upheld 29% 47% 60% 48%

 

Table 2

Breakdown of the Prudential Health Services Limited complaints data between PruHealth & PruProtect.

 

  PruHealth PruProtect
Number of complaints opened 532 320
Total of complaints closed 587 313
Number of complaints closed within 8 weeks 506 313
Percentage closed in 8 weeks 86% 100%
Total upheld 409 135
Percentage upheld 70% 43%

 

For PruProtect information please click here

Previous complaints publications

Jan 2013 - June 2013

July 2012 - December 2012

January 2012 - June 2012

July 2011 - December 2011

January 2011 - June 2011

Why choose PruHealth

Health insurance from PruHealth with Vitality

When we say 'Full Cover' we mean it. We'll always be open and honest about what our cover includes.

Find out more about our health insurance cover