Step 3 Book your appointment
As soon as we've approved your claim you can book your appointment with the specialist or other healthcare provider. They'll need your claim authorisation number so that they can bill us directly for your treatment. You'll find this on the front page of your authorisation letter, so remember to take this to your first appointment so show you're covered.
You'll need to contact us again if your specialist or other healthcare provider says you need hospital treatment as an in-patient or day-patient, further treatment sessions for which you are yet to receive our approval.
Step 4 Leave us to pay the bill
In most cases we’ll settle your bills direct with the healthcare provider. This means you can focus on getting better. If you have an excess on your plan you’ll have to pay this directly to your provider and we’ll let you know exactly when you need to pay this.
If you do make a payment yourself send us the proof of payment to the address below and we’ll pay you back.
Post: PruHealth Customer Services, Stirling, FK9 4UE,
Fax: 0800 015 8700
For a full list of the hospitals you have access to, visit the 'My hospitals' page when you log in to the Member Zone.